Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you can return your item within 30 days of receiving it.
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Items must be returned in the same condition as when you received them, unused and in their original packaging.
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If you change your mind or return the item due to personal preference, you are responsible for the return postage costs.
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If your order arrives damaged in transit or if we have sent you the wrong item, please contact us immediately. In these cases, we will cover the cost of return shipping and arrange for a replacement or refund.
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You can also initiate a refund directly from your account on our website.
To start a return or refund, please contact our customer support team at support@aurrellacase.com or log into your account.
Thank you for shopping with us!